Privacy policy
Introduction
Clen Touch respects your privacy and is committed to protecting the personal information you share while using our website. This Privacy Policy explains how information is collected, used, stored, and safeguarded when you access or interact with our platform.
We believe that transparency builds trust. This policy has been created to help you understand how your information is handled and what choices you have regarding your data. It applies to all visitors, users, and customers who browse or use the Clen Touch website.
By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we recommend discontinuing use of the website.
Scope of This Privacy Policy
This Privacy Policy applies to:
- Visitors browsing the website
- Customers placing orders or making enquiries
- Users interacting with forms, content, or features on the website
It covers information collected online through the website and does not apply to information collected offline or through third-party platforms unless explicitly stated.
Information We Collect
Clen Touch collects information to provide a smooth, secure, and efficient shopping experience. The types of information collected depend on how you interact with the website.
Personal Information
Personal information may include:
- Name
- Email address
- Phone number
- Shipping and billing address
- Order and transaction details
This information is collected only when voluntarily provided, such as during checkout, account creation, or form submissions.
Non-Personal Information
Non-personal information is collected automatically when you browse the website. This may include:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent
- General location data
This information does not directly identify you and is used to improve website performance and user experience.
How We Use Your Information
Information collected by Clen Touch is used solely for legitimate business purposes and to enhance your experience.
We use information to:
- Process and fulfill orders
- Manage payments and transactions
- Deliver products efficiently
- Provide customer support
- Improve website functionality and performance
- Analyze usage trends
- Prevent fraud and ensure security
- Comply with legal obligations
We do not use your information for purposes unrelated to the services offered by the website.
Legal Basis for Processing Information
Clen Touch processes personal information based on one or more of the following lawful grounds:
- To perform contractual obligations (such as order fulfillment)
- To comply with legal requirements
- With your consent, where applicable
- For legitimate business interests that do not override your rights
Cookies and Tracking Technologies
The website uses cookies and similar technologies to support functionality, improve performance, and analyze usage patterns.
Cookies may be used to:
- Remember user preferences
- Enable secure browsing
- Measure website traffic
- Improve content and layout
You can manage cookie preferences through your browser settings. For detailed information, please refer to the Cookie Policy.
How We Protect Your Information
Clen Touch takes data protection seriously and implements reasonable safeguards to protect information from unauthorized access, misuse, loss, or alteration.
Security measures include:
- Secure server infrastructure
- Restricted access to sensitive information
- Regular system monitoring
- Secure third-party payment processing
While we take all reasonable precautions, no online transmission or storage method is completely secure. Users are encouraged to protect their account credentials and devices.
Sharing of Information
Clen Touch does not sell, rent, or trade personal information.
Information may be shared only in limited circumstances, such as:
- With logistics partners for order delivery
- With payment gateways for transaction processing
- With service providers supporting website operations
- When required by law or legal authorities
All third-party partners are expected to handle information responsibly and in accordance with applicable data protection laws.
Third-Party Services
The website may integrate third-party tools or services for analytics, performance measurement, or advertising.
Clen Touch does not control third-party privacy practices. Users are encouraged to review the privacy policies of such providers independently.
Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Once information is no longer required, it is securely deleted or anonymized.
User Rights and Choices
Users have certain rights regarding their personal information, subject to applicable laws.
These rights may include:
- Accessing personal data
- Requesting corrections or updates
- Requesting deletion of information
- Restricting or objecting to processing
- Withdrawing consent where applicable
Requests are handled in accordance with legal and operational requirements.
Children’s Privacy
Clen Touch does not knowingly collect personal information from individuals below the age required to form a legally binding contract.
If such information is identified, it will be removed in accordance with applicable laws.
Marketing and Communications
Clen Touch may send informational or promotional communications where permitted by law. Users may opt out of non-essential communications through available options.
We respect user preferences and do not engage in unsolicited communication practices.
Data Accuracy
Users are responsible for ensuring that information provided on the website is accurate, complete, and up to date.
Inaccurate information may affect order fulfillment and service quality.
International Data Transfers
Information collected may be stored or processed within India or in other jurisdictions where service providers operate. Appropriate safeguards are applied to protect data during such transfers.
Changes to This Privacy Policy
Clen Touch reserves the right to update this Privacy Policy as needed to reflect changes in practices, legal requirements, or website features.
Updates take effect immediately upon publication. Continued use of the website indicates acceptance of the revised policy.
Users are encouraged to review this page periodically.
Relationship With Other Policies
This Privacy Policy should be read in conjunction with:
- Terms & Conditions
- Cookie Policy
- Delivery & Returns Policy
Together, these policies define how Clen Touch operates responsibly and transparently.
